Halloween at the Walt Disney World Resort

Update on Tokyo Disney Resort, Aulani, and the Disney Wonder

posted on March 11th, 2011 by Thomas Smith, Social Media Director, Disney Parks


As many of you know, an 8.9-magnitude earthquake struck near the coast of Japan on Friday and Tokyo Disney Resort was one of the many areas affected. Fortunately our team on the ground has reported only minor injuries and minimal property damage at Tokyo Disneyland and Tokyo DisneySea. The safety of our guests and cast members is always our first concern so both parks will remain closed on Saturday to allow for a thorough inspection of our attractions and facilities. Cast members at the Tokyo Disney Resort are also providing humanitarian aid in the form of blankets, food and water for guests who are still at the resort due to the transportation challenges associated with the earthquake.

Because of the quake’s effect on the waters of the Pacific, the Disney Wonder’s itinerary was altered slightly due to the closure of the Port of Cabo. Aulani, a Disney Resort & Spa, currently under construction in Ko Olina, Hawai’i, was not impacted.

Our thoughts and sympathy go out to our guests, fellow Disney cast members and all of the people in Japan affected by this terrible disaster. We’ll share any additional information today by posting updates at the top of this page.

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Filed: Aulani, Disney Vacation Club, Tokyo Disneyland

36 Comments

1

Harrison on March 11th, 2011 at 5:33 pm

Thank you for the update on the park and the guests.

2

Charla on March 11th, 2011 at 5:42 pm

We so appreciate the update and are relieved to hear no one was seriously hurt.

3

Mary from PA on March 11th, 2011 at 5:43 pm

Thank you for your concern and update. I’m so glad that there were only minor injuries and minor damage to the parks :)

4

Mary from NY on March 11th, 2011 at 5:49 pm

This is so sad, I am glad to hear there were only minor injuries in Disneyland. My heart goes out to the people of Japan.

5

Gene on March 11th, 2011 at 5:53 pm

I am reading extraordinary stories of the kindness and helpfulness of Tokyo Disney cast members under these extremely difficult circumstances — even though they may not know the disposition of their own families, friends and homes, they are doing their best to comfort and help the guests at the park. It just reinforces what I’ve always believed: Disney cast members are a special bunch of people.

6

Laura from CA on March 11th, 2011 at 5:58 pm

Thank you for keeping us updated. My heart goes out to everyone in Japan and who have family/friends there.

7

Dina from AB on March 11th, 2011 at 5:58 pm

So glad to hear that no guests or cast members were seriously hurt while at the park. It does not surprise me in the least that Disney is reaching out to their guests until they are able to clear the park – this is why I will always <3 Disney! This is such a tragedy…my heart goes out to all Disney Cast members that have been affected, to all the people in Japan, and to those family members who are living outside of Japan that are waiting to hear about their relatives that may be affected. Thanks for the update!

8

mary on March 11th, 2011 at 6:18 pm

My thoughts & prayers go out to all those in the area effected by this force of nature! My family was at Disneyland Calif last week and I cannot imagine the fear and panic if this had happened in LA during our visit. It is also nice to hear that the Disney family is in the area helping those in need. Much love to all those families who have beed hit by this tragedy!

9

Momoko on March 11th, 2011 at 6:46 pm

To:my friend of all over the world

I’m Japanese who had gotten on Diseny Wonder until last Sunday.
My family and I are safe.
The aftershock continues in Japan now.
However, I think that it is very glad that Japan is worried about by people all over the world.
I just say “Thank you”.

10

Tyler from MA on March 11th, 2011 at 7:06 pm

Thanks for updating us. It is good to hear that Tokyo Disneyland did not sustain major damage, and that Aulani did not either.

I read online the Cast Members on Japan handled this with the best service possible, putting the safety and comfort of the guests above themselves, which is tru Disney service.

My thoughts to the people of Japan.

11

Nancy on March 11th, 2011 at 7:14 pm

My heart goes out to the people of Japan. Thank you for taking time up update us – I’m glad the Disney family is safe.

@Momoko – I hope your family back in Japan is safe. I will keep your country in my prayers.

12

Stephany from Quintana Roo on March 11th, 2011 at 7:22 pm

Thanks for sharing with us this information. Guests must be thankful for being guarded by Angels (Cast Members). God Bless you all!!!

13

Cherie from NV on March 11th, 2011 at 7:28 pm

My son was a cast member at Disney Toyko and left 22 hours before the quake hit to come home to California. The GREAT news is that all of his fellow cast members that he has been able to communicate with have said that they are safe, and that they are ready and willing to help with anything to help the Japanese community that has so warmly adopted them. Thanks for keeping us all updated here on this site as well. My thoughts and prayers are with the people of Japan during this devastating time.

14

Shaun from IN on March 11th, 2011 at 7:34 pm

Walt Disney would be VERY PROUD of the Managers and Cast Members of the Tokyo Disneyland Resort. While their own homes were in danger, they stayed to assist Guests.

Way to go Team Tokyo Disneyland!

15

Rebecca from KS on March 11th, 2011 at 8:40 pm

As always Disney & their Cast Members rise to the occasion of creating magical experiences for their guests.

While I am praying for everyone in the affected areas, I am also looking forward to the day when the guests who were helped by Cast Members remember & tell their friends how Disney took care of them & didn’t leave them hanging.

I know that there will be children affected by this earthquake & tsunami that will be less traumatized because of the Cast Members that were there to help comfort & take care of him or her.

16

Yoshiki on March 11th, 2011 at 8:43 pm

Posting Pop Century Resort at Walt Disney World.

I’m an exchange student from Tokyo, Japan, and this staying is my final vacation in America. But today is a historical terrible day for Japanese. I’m still confused and sorry about I’m here even more than a thousand people in Japan has huge damaged.

I want to say thank you to Disney’s magical express’ cast members and Pop Century’s cast members, because all of them are kind and encouraged me. They gave me a magical power, so I’ll look for something I can do for my home country, Japan.

17

mohamed on March 12th, 2011 at 12:59 am

i have just managed to call the park. i was informed that the park have been closed yesterday and today. i was due to arrive on monday and stay at the resort till thursday. the staff was not able to give any indication as to when the park will re-open. this is understandable due to the extent of the quake.i have with heavy heart now have to cancel my flight and trip. my prayers are with the japanese people. i have heard so much about tokyo disney and my kids are very sad.this is really heartbreaking for all. i still want to visit this place very much, soon.

18

Marcio on March 12th, 2011 at 1:53 am

Thank you for the update. All our prayers for us all!!!

19

James on March 12th, 2011 at 3:40 am

I would like to say Thank You to Tokyo Disney for the great work they did during these times.. My daughter was there as one of the graduates and was stuck there over night.. When she got home today she was very pleased with how great the cast members treated her and others..

Thank you…

20

Lisa on March 12th, 2011 at 4:17 am

10 minutes ago, Shanghai TV medio reported the news about Tokyo Disneyland. I am glad to hear about the good news.
God bless for them.

21

robert on March 12th, 2011 at 7:56 am

When I first heard of the wave height of nearly 30 feet I could only imagine what it had done to the CMs, Guests, and to the Tokyo Disney Resort. I am very very Thankful that everyone is OK….and that Tokyo Disney will be able to function again real soon… the Japanese economy (which is certainly in dire straits after this tragedy) will benefit from the tourist money generated there.

My family sends warmest thoughts and prayers to those at Tokyo Disney and to all those in Japan that were impacted by this tragedy…

22

Loren from CA on March 12th, 2011 at 9:10 am

Thank you for the update. My thoughts are with those impacted in Japan, including all the cast members of Tokyo Disneyland and DisneySea. I have heard the cast members were amazing to the guests who were stranded and its nice to know that they’re safe and wanting to help even more.

23

Jim on March 12th, 2011 at 10:02 am

Once again we thank Disney for it’s concern for the guest and the cast members in the affected areas. We have been watching for news and as always we are grateful to get the offical word on how Disney is holding up. Please continue to keep us informed. God Bless each of those affected and please let the Disney community know if there is anyway that we can help.

24

Hikaru on March 12th, 2011 at 10:14 am

Thank you from Tokyo for all of your thought and prayer. Tokyo Disney Resort has announced that the parks and hotels will be closed until at least March 21.

25

Gary on March 12th, 2011 at 10:18 am

so sad :(

26

Cristina on March 12th, 2011 at 10:29 am

Sending thoughts and prayers to all those affected in this disaster.

27

Stephen on March 12th, 2011 at 11:23 am

It’s not often that real life intrudes on the Disney parks. The images on the news are heartbreaking – my heart goes out to everyone affected. From reading reports and watching videos online, all of the Cast Members were fantastic – they knew exactly what to do and did everything to keep the guests safe and calm. You can be very proud of them.

28

Gina on March 12th, 2011 at 4:43 pm

The people of Japan are in my heart and prayers. Thank you for the update.

29

Suzanne from NY on March 12th, 2011 at 8:43 pm

Our thoughts and prayers are with the people of Japan during this difficult time. They will get through this with the grace and courage they possess in abundance…

30

Rae on March 12th, 2011 at 9:44 pm

The latest news from the Japanese Tokyo Disneyland site is that the parks will be closed for 10 days. Our thoughts & prayers go out to everyone in Japan!

31

Aaron on March 13th, 2011 at 5:58 pm

I’m thankful for the strict building codes in Japan that saved so many lives.

32

Fred from CA on March 13th, 2011 at 7:17 pm

Thank you so much for providing an update.

My heart goes out to everyone in Japan.

33

Michelle from CO on March 13th, 2011 at 8:01 pm

Thoughts and prayers go out to all the families and friends and guests effected by this.

I hope the park is able to open at its rescheduled time.

34

John from CA on March 13th, 2011 at 9:21 pm

I’ve been wondering about this. I’m glad everything’s alright.

35

Frank on March 13th, 2011 at 11:15 pm

My heart goes out to those in Disney’s park in Japan in this major disaster.

36

Alexander on March 13th, 2011 at 11:30 pm

As videos of the disaster have surfaced from Tokyo Disneyland, I have to applaud the Walt Disney Co and the cast members of Tokyo Disneyland and Tokyo Disneysea. They did a great job of keeping guests safe and calm. It is obvious that an effective plan was in place and well rehearsed for such an incident. Great job Disney and its cast members!

36 Comments