I’ve received many questions during my time as an author for the Disney Parks Blog about shopping at Disney Parks. Here are answers to some popular questions designed to help you during your next shopping expedition.
Look for the “Authentic Original” Logo
While shopping at Disney Parks, I’ve heard some guests say they can “find a particular item back
at home.” Disney Theme Park Merchandise may partner with Disney Stores or Disney Consumer Products on occasion to offer similar items, yet there are thousands of unique souvenirs found only at Disney Parks including apparel, collectibles, seasonal goods, consumables and much more. We use the “Authentic Original” logo to identify those Disney Parks only items (look for the logo either on packaging or on an item physically). Items with this logo won’t be found at local Disney Stores, or at other locations that carry Disney merchandise beyond Disney Parks (one small exception is the Disney Parks online store).
Can I Buy It Online?
I’m frequently asked on the Disney Parks Blog if a particular item is sold online. The answer to that
question depends on the item. The Disney Parks online store is a boutique shop within DisneyStore.com and offers select items from Disney Parks (many things with the “Authentic Original” logo). The small assortment is ever changing as there is a limit to the amount of items we offer at any given moment.
Disney Parks Shoppes on Facebook
If you are a fan of the Disneyland Resort or Walt Disney World Resort pages on Facebook, you may have recently seen the new Disney Parks Shoppes. This Facebook shop contains some greatest hits from Disney Parks (fulfillment is done by DisneyStore.com). We periodically offer “Facebook First” items and special deals to fans of these Facebook pages.
Disney Parks and Resorts Merchandise Guest Services
If you are away from Disney Parks but interested in merchandise, you can contact the Merchandise
Guest Services team. These cast members can help you obtain select items at Disneyland Resort, Walt Disney World Resort, and Aulani, a Disney Resort & Spa in Ko Olina, Hawai`i.
There are two options available to contact them: by telephone at 877-560-6477 or by email at
Merchandise.Guest.Services@DisneyParks.com Please note that applicable sales tax plus shipping and handling fees will apply; and availability of select items may change.