Walt Disney World Resort, The Haunted Mansion

This Week in Disney Parks Photos: Celebrating Great Guest Service

posted on April 6th, 2013 by Jennifer Fickley-Baker, Social Media Manager


We had a lot to celebrate this week at Disney Parks – from the anniversary of one of our water parks and a new award, to catching some plain ol’fashioned great guest service on camera.

Hayes is One of 15 or so Cast Members Who Has Learned to ‘Paint’ Mickey, Minnie and Other Classic Disney Characters Using Nothing More Than His Broom and Water

One of my favorite photos of the week (above) shows how custodial cast members are making magic for guests at Downtown Disney here at Walt Disney World Resort. Check out the gallery to see other key moments from this week.

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Filed: Disneyland Resort, Walt Disney World Resort

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Zoe on April 6th, 2013 at 7:01 pm

Robert at Walt Disney World. He was our tour guide for the Keys to the Kingdom tour.
He was in the middle of talking about the Haunted Mansion ride, after we had finished riding it, and a child walking behind our group tripped and fell.
Robert immediately sprung into action, shutting off his headset and quickly going to the boy. Robert helped him up, made sure he was okay, made sure the adults with the child weren’t upset, and handed the boy a Mickey Mouse sticker. He then resumed his spiel about the ride.
He was an incredible tour guide and cast member.

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