You may have heard or read about some changes coming on Oct. 9 to one of our programs to assist guests with disabilities at Walt Disney World and Disneyland Resorts.
We are modifying our current Guest Assistance Card program, which provides access to attractions for guests with disabilities, so we can continue to serve the guests who truly need it. Our new program is designed to provide the special experience our guests have come to expect from Disney. We also hope it will enable us to help control abuse with the current program that was, unfortunately, widespread and growing at an alarming rate.
The new Disability Access Service (DAS) Card will replace the Guest Assistance Card. Guests will be able to request a Disability Access Service Card at Guest Relations, and they will receive a return time for attractions based on the current wait time.
With that said, we have long recognized and accommodated people with different needs. Guests can visit Guest Relations to discuss their individual situation, and we will continue to provide assistance that is responsive to their unique circumstances.
Meg Crofton, president Walt Disney Parks and Resorts Operations, United States and France, recently shared a letter of reassurance and continuing commitment to organizations representing the autism and disabled communities. We wanted to share her words with our Blog readers, as well.
Click here for additional information about the new program.