As a Disney Vacation Club Sales Associate, Jose Colon has the opportunity to listen to guests share favorite Disney Parks vacation memories, tell them how Disney Vacation Club could be a part of their next vacation experience and provide assistance to them while visiting the Disneyland Resort. In this “Every Role a Starring Role,” see how Jose shows guests the exciting vacation possibilities that await with Disney Vacation Club.
See more episodes of “Every Role a Starring Role” here:
When attractions cast member Alyson Clancy isn’t sending guests on adventures in Frontierland or Adventureland, she welcomes new cast members to the Disneyland Resort as a Disney University Traditions Assistant. In this role, Alyson teaches the Traditions course, our version of first day orientation. See how Alyson inspires new cast to create happiness and bring magic to our guests in this episode of “Every Role a Starring Role”!
Since 2010, our camera crews have covered the Disneyland Resort far and wide to introduce you to our hard working cast members and give you a behind-the-scenes look at the roles they play to bring magic to our guests.
“Every Role a Starring Role” – a video series spotlighting various roles at the Disneyland Resort – celebrates 50 episodes this month, and we’ve taken a walk down memory lane that I’d like to share with all of you. As Orange County’s largest employer with 26,000 cast members, it’s no surprise that the Disneyland Resort offers such a wide variety of jobs. (Though, I am surprised by many unique ones!)
We look forward to introducing you to more of our cast members who make Walt Disney’s dream, as he put it, a reality. Here’s another look at those you’ve met so far!
Creating guest memories is a family affair for many Disneyland Resort cast members, and among these are inspirational dads who lead their families at home and work. With Father’s Day around the corner, now is a great time to introduce you to the Hernandez family!
When Shaleena Hernandez, a server at ESPN Zone, needs someone to talk to, she turns to her father, and doesn’t have to go far. Richard Hernandez also works at the Downtown Disney District restaurant — as do his other two children, Jessica and Briana. And would you believe Shaleena’s and Jessica’s fiancées also both work at ESPN Zone? They do!
Richard values the time he spends with his daughters and future sons-in-law on and off the clock. “Being together is great,” said Richard. “I have always enjoyed working at the Disneyland Resort because of my supportive co-workers, and now it’s extra special because I get to also work with my daughters.”
Shaleena, Jessica and Briana attribute their work ethic to their dad. “Working with my dad allows me to spend time with him and see his hard work,” Jessica said. “I love my dad, and we hope he enjoys his day off on Father’s Day.”
This month, we celebrate the 55th anniversary of the Disneyland Monorail, which opened in 1959 as part of the first major expansion of Disneyland park that included the Matterhorn Bobsleds and the Submarine Voyage.
Walt Disney was personally intrigued by various forms of transportation and included a “highway in the sky” in his early plans for Disneyland park. Today, the Disneyland Resort is the only place in the world to experience the Disneyland Monorail Mark VII.
Mike Gibson has piloted the Disneyland Monorail for 20 years and was the first cast member to operate the orange Mark VII train. Mike explains his duties in this “Every Role a Starring Role!”
Learn about the history of the Monorail here:
For 50 years, Mike Larson has worked in Disneyland Resort Custodial Guest Services – with no plans to retire. Mike’s gentle, friendly approach to guest service is anchored by his enthusiastic admiration for Walt Disney. I recently met up with Mike to journey down memory lane.
What was it like to work at Disneyland while Walt Disney was alive?
“He was on television every week, but he also was the CEO of the company and my boss. It was like working for the first rock star. I take a lot of pride in working here, and I still tip my hat to Walt every day.”
Did you ever see Walt Disney at work?
“I saw him three or four times while he was walking down Main Street, U.S.A. He was always on Main Street because he would park his car behind City Hall and walk into Disneyland from his apartment. When I think about all of his awards and accomplishments, it’s remarkable to know that I saw him in person, and it was so exciting because all the cast members would know when Walt was in the park.”
Can you share a special experience you’ve had as a cast member?
“I’ve had many, though the one that stands out is working at the 1995 premiere of “Pocahontas” at the Great Lawn in Central Park in New York. I joined a team of custodial cast members all hand-picked by our peers to keep the event clean. Working there felt like we brought Disneyland to Central Park, which was fascinating.”
What has kept you at Disneyland Resort for the past 50 years?
“What really keeps me going is a sense of laughter when interacting with guests and fellow cast members. I think you have to have a good sense of humor to work here, and the people here have kept me laughing. If I am having a bad day, a quick chat with a guest will turn it all around.”
Disneyland Resort Merchandise Presentation Manager Quincy Strattman enhances Disney storytelling by creating exciting shopping environments and displays at merchandise locations throughout Disney California Adventure park and the Downtown Disney District. In this “Every Role a Starring Role,” see how Quincy helps inspire guests to take home a souvenir of their visit!
Aside from caring for our four-legged cast members at the Disneyland Resort, the team at Circle D Ranch also takes personal interest in caring for the environment, and what better occasion to spotlight this than Earth Day!
“Our cast members are passionate people who love to care for our animals and environment,” said Andrea Raney, a Circle D Ranch stable attendant who initiated their composting program. “We are always looking for new ways to reuse our equipment and reduce our waste.”
Now, more than 90 percent of waste collected at Circle D Ranch is composted or recycled. In fact, the entire facility collects only one 50-gallon trash can of waste every two days! Animal waste and bedding, coffee grounds and filters from food and beverage locations and laundry lint from Disneyland Resort hotels are part of the composting mix. Each of these help Circle D Ranch reach its goal of becoming a zero-waste facility.
Programs such as these have helped contribute to a 50 percent decrease in waste sent to landfills by Walt Disney Parks and Resorts. For more information on this and other environmental accomplishments of Walt Disney Parks and Resorts, check out the recently released 2013 Citizenship Performance Summary.
Happy Earth Month! This green installment of “Every Role a Starring Role” spotlights cast member Helen Jaco, an Environmental Integration Representative at the Disneyland Resort. Helen helps reduce waste at the Disneyland Resort by working with various departments to increase environmental awareness and help them find creative ways to reduce, reuse, and recycle.
From donating at least 50 pairs of shoes per day to Goodwill to recycling seven tons of food scraps per day into animal feed, the Disneyland Resort continues to minimize waste thanks in part to Helen, who tells us more about her role and the programs she supports in this video!
In the early years, Disneyland park had costumed balloon vendors who sold 25¢ balloons in three areas of the park: Fantasyland, Tomorrowland, and near the main entrance. Of course, guests can still purchase the time-honored souvenir from balloon vendors like Nick Lanham in Disneyland park and Disney California Adventure park. In this “Every Role a Starring Role,” Nick talks about his tricks of the trade and memories as a balloon vendor at the Disneyland Resort!