It’s been incredible to see the guest experience transform here over the past four years since we first launched My Disney Experience in 2013. From the FastPass+ service to MagicBand 2 and Mobile Order, we’re always exploring new opportunities to make a Walt Disney World Resort vacation even more convenient and more magical.
Earlier this year, we unveiled a redesigned My Disney Experience app with new features that spoke to guests’ desire for an easier way to access all of their vacation plans. Today, we’re excited to bring yet another feature to the app: Online Check-In.
Guests staying at Disney Resort hotels will be able to use Disney’s Online Check-In service on the My Disney Experience mobile app, expediting their arrival while providing additional convenience, flexibility and customization of their experience. Guests are able to start the check-in process up to 60 days before their arrival, and those already in possession of their MagicBands may be able to bypass the need to visit the front desk, giving families the opportunity to begin their vacation as soon as they set foot in Walt Disney World. Guests complete their check-in by unlocking their room, when it is ready, using the MagicBands sent to them prior to their arrival.
With just a few taps of the screen, you can make room requests, add credit card information and authorize charges, submit an estimated arrival time to help prompt room access, receive a notification when your room is ready and more. Please note that room requests are not guaranteed and guests must provide consent to receive notifications.
The best part? You can begin the check-in process at any point up to 60 days prior to your arrival date – even minutes beforehand as you’re transported on Disney’s Magical Express to your resort hotel.
As always, world-class guest service is part of the magic of a Walt Disney World Resort vacation, and front desk and concierge cast members are available at all of our resort hotels to assist guests at their leisure for the duration of their stay.
To take advantage of the Online Check-In service and other features, be sure to download the latest version of My Disney Experience, now available in the App Store for iOS devices and Google Play for Android devices.
Stay tuned to Disney Parks Blog for future updates on My Disney Experience as we continue to innovate new technology for the app that will take the guest experience to new heights.