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Revolutionary New Digital Offering, ‘Disney Genie,’ Coming to Walt Disney World Resort

Avery Maehrer

by , Director, Communications at Walt Disney World Resort

You ain’t never had a friend like this! Moments ago, at D23 Expo 2019, details were unveiled by Disney Parks, Experiences and Products Chairman Bob Chapek for “Disney Genie,” a revolutionary new digital offering set to debut in late 2020 that will enhance the way you plan for and experience a trip to Walt Disney World Resort. Joining other innovations like the MagicBand, Disney Genie is being designed to help you make the most out of your visit, whether you’re a first-time guest or a seasoned pro.

Disney Genie will make planning easier and more fun by providing customized itineraries geared to your interests, right at your fingertips – from a royal, princess-themed day at Magic Kingdom Park to a trip around the world at Epcot for foodies and even a perfect day for thrill seekers. Certain features of Disney Genie will also be available through your preferred travel professional.

Sometimes you may know exactly what you want to do, but may not know the best time or order in which to do it. You’ll be able to tell Disney Genie what you’d like to experience, and it will quickly evaluate millions of options to present you with an optimal day. And best of all, it’s flexible! If you change your mind for any reason, Disney Genie will re-optimize your day.

Disney Genie can also send you real-time tips and updates, including recommendations for experiences it thinks you’ll love, helping you navigate the theme parks with added convenience and comfort. If you don’t want to worry about making reservations in multiple steps, Disney Genie will even take care of that for you.

This represents yet another way we are using creativity and innovation to connect guests with the stories and characters they love, and to help them make lasting, magical memories with the family and friends they cherish most. Over the past several years, Disney parks have become more seamless and enjoyable through other digital offerings, such as mobile food ordering, the Play Disney Parks app, online check-in and so much more.

For more details, be sure to stay tuned to the Disney Parks Blog as development continues on Disney Genie!


  • Is this going to replace My Disney Experience, or will this be in addition to?

    • We look forward to sharing more details on Disney Genie closer to its planned launch in late 2020, including how it will interact with the existing My Disney Experience and Play Disney Parks apps.

  • Can we still plan it ourselves if we want? Or do we have to use the Disney Genie app?

  • is my Disney experience going to be replaced with Disney genie if it is can we still do all plans such as dining reservations fast passes etc as we do now

  • The wording of this honestly has me a little concerned. Will we have to let the Genie make decisions? Will those of us who are used to planning the current way still be able to do basically the same things? For example, will I still be able to make 3 FastPasses in advance myself and then add a 4th or more after I’ve used the initial 3 on any given day? Will planning dates change (180 days, 60 days, etc)? Will the wifi on site be beefed up to handle what seems like a heavier load? Will this app be more reliable than the existing one?

  • I’d love to Beta test this! If you are looking for users to participate in testing, sign me up. This sounds amazing!

  • How will this affect Disney Travel Agents?

  • Love this! Last year I designed an app for my thesis about a Disney Tour with Augmented Reality in the cities. The guide I chose was the genie as well! Can’t wait to use this app!

  • Somebody tag Len Testa… 😲

  • I remember being a part of a survey group for this. Well online apps for Disney parks/hotels/resorts ect. How much or how comfortable would I be allowing an app/online make choices/purchases ect. It was very neat questions and concepts.

  • So Disney is finally getting on board with making a planner, like other sites have done for years. Just like the creative ears of late. It’s funny how they are always late to their own party.

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