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Plans Unveiled for the Phased Reopening of Walt Disney World Resort Theme Parks, Resort Hotels and Disney Stores

Thomas Smith

by , Editorial Content Director, Disney Parks

Throughout these past few months, we’ve been touched by the outpouring of support from our guests and fans around the world who’ve shared their favorite Disney memories and even replicated their favorite attractions at home. Everyone who has ever visited a Disney theme park has their own special connection to these magical worlds and the amazing cast members who bring that magic to life.  

Following the recent reopening of Shanghai Disney Resort and Disney Springs at Walt Disney World Resort, we’re pleased to share that more Disney magic is coming back. Today, we submitted a proposal to the Orange County Economic Recovery Task Force in Florida describing our approach for a phased reopening of Walt Disney World Resort theme parks planned to begin on July 11. 

Pending Orange County and state approval, our Walt Disney World Resort proposal plans for Magic Kingdom Park and Disney’s Animal Kingdom to begin a phased reopening to the general public on July 11, followed by EPCOT and Disney’s Hollywood Studios on July 15. In preparing to reopen during this unusual time, we have to manage our theme parks in a very different way from what we’ve known before. As we begin to reach out to our cast members and call them back to work, they will be focused on operating our parks in a responsible way that continues to give our guests opportunities to create magical Disney memories. 

This phased reopening will demonstrate a deliberate approach, with limits on attendance and controlled guest density that aligns with guidance on physical distancing. That means certain experiences we know draw large group gatherings – such as parades and nighttime spectaculars – will return at a later date. In addition, “high-touch” experiences such as makeover opportunities, playgrounds and character meet and greets will remain temporarily unavailable, but characters will still be in our parks to entertain and delight our guests. 

Because theme park capacity will be significantly limited as we welcome guests back to the magic, we will manage attendance through a new theme park reservation system that will require all guests to obtain a reservation for park entry in advance. At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations (Disney Vacation Club members can still make new reservations). Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold; we’ll be reaching out to these guests soon to provide additional details. We will resume new ticket sales and hotel reservations after that period of time. Theme park reservations will be limited due to attendance limitations and will be subject to availability. More details about this new reservation system will be available soon.

Additionally, Disney Vacation Club resorts at Walt Disney World will reopen to members and guests and Disney’s Fort Wilderness Resort & Campground will begin to reopen on June 22. Disney Vacation Club resorts in Vero Beach, Florida, and Hilton Head, South Carolina, will also open to members and guests starting on June 15. Plans to support required physical distancing as well as enhanced cleaning measures, along with a number of other safety and cleanliness protocols, will be implemented as part of this planned phased reopening. 

Today, our World of Disney retail shop reopened at our Disney Springs shopping and dining complex at Walt Disney World. And in the coming weeks, Disney stores will begin a phased reopening of operations globally, beginning with a select number of stores in the United States, in addition to stores in Europe and Japan. 

We’re looking forward to reopening our theme parks, Disney Resort hotels and stores and doing so in a responsible way. In this spirit, our destinations will continue to follow enhanced safety protocols based upon applicable guidance from health authorities and government agencies. As we all must work together to promote the health and safety of everyone, cast members as well as guests 2 years of age and older will be required to wear appropriate face coverings in theme parks and common areas of resort hotels. All guests will also undergo temperature screenings prior to entering a theme park; cast members will also have temperature checks. Cashless transactions are recommended, and cleaning and disinfection procedures will be increased in high-traffic areas. 

Additional information on enhanced health and safety measures and operational changes for reopening locations will be shared soon. These policies are under continuous review and are subject to change as we monitor conditions and receive guidance from health and government authorities. 

We’re being deliberate during these phased reopenings, and we’re encouraged by how our guests are responding at Shanghai Disney Resort and Disney Springs. We’re doing our part, and we need our guests to do their part, too, as we work together to focus on safety.

For reservation updates click here.

Please note that this post will be updated based on the latest information and guidance from health authorities and appropriate government agencies.

Comments

  • What is wrong with you people? Angry and refusing to go because you might have to wear a mask? People from all over the world crowd into Disney. Why wouldn’t you want to do whatever you could to keep your family safe? We are in the middle of a pandemic that is killing people. Thousands and thousands of people. I realize that not all of you are nurses working in hospitals holding the hands of the dying, but surely you aren’t living under a rock. As much as we all love Disney and are obsessed with vacationing in there, we must remember that it is exactly that, a vacation. No vacation is worth jeopardizing the lives of thousands of people. I commend Disney on the efforts they have made to ensure the safety of the public and if their employees. The links that they have gone to to continue to pay their employees is admirable. I hope that they realize that there are many of us out here that are very supportive of them taking as much time as they need to make sure that when the gates reopen it will be safe for all of us. Thank you Disney for caring about us

  • My family and I are annual pass holders but will not return until we are not required to wear a mask. Who wants to go to a theme park or resort with a mask on???? This is ridiculous and hope they reconsider this restriction and get the parks and resorts back to normal ASAP.

  • Happy you’re listening to science on “who COVID effects” since it’s not sinking through to some of the general public that anyone can get this virus. Just like flying after 9-11, there are certain precautions needed to heighten protection *at this time* during these particular circumstances. It’s not forever, but if you choose to travel now, it’s nice to know you’re taking care of those of us coming home. It’s appreciated, and best wishes to cast members returning to work. Visiting Disney World is somewhat like visiting a foreign country because families from all over the world visit, and its worldwide appeal presents challenges also. Thank you and have a magical day!

  • While the times are difficult, as we read the current changes/restrictions (until ??) of: no parades, no fireworks, no night shows, shortened hours, no park hopper, one park visit per day, park reservations (which may not be available) required in addition to ticket, and face masks —- my question is: Why would we want to pay all that money for such a limited and restricted vacation? To my understanding park n resort prices are the same. And yet we receive so much less.
    A Disney vacation was simply the best, but We will wait until things return to normal or at least a vacation that warrants the cost.

  • Can someone at WDW please find the Rebecca who commented on this steam on May 30th. She has vacation plans in the beginning of August. While many people are complaining on this thread, Rebecca was kind and hopeful that she will even be able to make it to the parks because she has cancer and may only have months to live. I don’t know Rebecca, but her comment touched me. I tried reaching out to WDW employees on Instagram, and one woman did respond, but was literally in the hospital about to give birth to her first baby. Talk about dedication!!!!! I LOVE WDW and know that you can please help Rebeccas’s Disney Magíc happen!

  • We made family reservations for 9 at Riviera Resort for July 4th weekend, fully aware that no parks will be open, but still glad to be getting away for some relaxation to satisfy Disney Withdrawal.
    We know restaurant services will be very limited and plan to fix most meals in the villa kitchens, we still want to be sure the pools will be open and we won’t be sitting in the room staring at one another, which we could be doing at home. Can’t get through to DVC on the phone, as I know they are besieged with calls. Does anyone know if kids will be able to play in the pools at Riviera Resort?

  • About masks…what about those who cannot wear one? Is a clear face shield considered acceptable? I am one of the few who are SEVERLY claustrophobic and cannot go anywhere a mask is required. If not, I’ll remain patient and wait until the coast is clear to move about freely.

  • We had a trip planned in May which obviously got cancelled. Disney offered us free dining plans if we re-booked and took it before September 30th. So I re-booked for the end of September and just received notification that they cancelled all of our dining plans and cancelled all of my dining reservations. This is so disappointing, and I don’t understand, the restaurants are going to still be opened and we still have to eat. I don’t understand the reasoning behind this at all. I understand the social distancing but to take away something that you offered just does not seem right. I am taking all of my children and grandchildren. Do not even know if I even want to go now

  • I wish WDW would offer a full refund on AP’s purchased just prior to the closing. We reupped our passes in feb/early March and now no longer feel safe going. We have a 2, almost 3yo that we would have to buy a new pass for (if it’s even possible), but I won’t even bring her because there’s no way I’m going to get her to wear a mask (seriously Disney?! 2+?? Even your own masks you’re selling say not intended for children under 4).

  • I am a DVC member and I’m very disappointed. I was told that because my June 25-28th reservation wasn’t impacted I would lose my points if I didn’t rebook before November 30. Impossible as I have to have time off as a nurse approved way ahead of time. My reservation was definitely impacted. The parks are CLOSED. Pretty big impact. So we are still going to the resort. Communication has been horrible. I’ve called, chatted multiple times. “ no information at this time”. I’ve sent emails, no responses. Seriously? No one knew if pools and restaurants would be open when resorts open before yesterday? (Found that out through a third party site). And we still can’t make reservations for restaurants in the hotels. They open in 15 days! I’ve always told people you can’t beat Disney’s customer service. I’m rethinking that right now. I’ve found more information on 3rd party sites than Disney’s. I’m so frustrated. This is more nightmare than magical.

  • Happy to physically distance, but my family will NOT be returning to Disney Parks as long as masks are mandatory for guests.

  • Will formal written letter communication go out to all DVC members as it relates to how new bookings can happen in the future, how dining reservations will be handled, when fastpass will be restored, etc. Like a number of other posts on this blog, it does not seem that loyal and heavily invested DVC members are being communicated to very well at this time. Annual pass-holders are great loyal members, but if that’s all they’ve invested in (and don’t own a DVC home resort share), why are annual pass holders being elevated in status over DVC members. Makes not a lot of sense. We love Disney and very much want to return as soon as possible. We also appreciate the major complexity associated with re-opening the theme parks. We hope that DVC management is reading these posts and taking the feedback to heart. Would be great to simply gain another level of understanding and Q&A material for the questions being posed. And hopefully, once a vaccine does come about and is effective, we can return to the normal wonderful experiences we want to have at WDW. Thank you and stay safe everyone!

  • Question if the parks have an area to take off your mask for a while and there are other guests with their mask off, then why wear a mask at all? Are there “cast members” to monitor time aloud per visitor? What about social distancing? CDC recommends wearing cloth face coverings but does not require them per their website.

  • Hello to the wonderful world of Disney!! I am graduating with my BS in Nursing in December of 2020. We are staying on property at the polynesian deluxe villas. As I am currently working in the hospital I see the importance of hygiene and distancing however, I am hoping and praying that things progress throughout the year and changes are made towards progressing to character meet and greets, fireworks etc.
    See you in December!!

  • I will not be going back to Disney world until all restrictions are lifted.

    Cost too much money and wearing mask is not appealing.

    It won’t be the same as the Disney I grew up enjoying.
    Limited rides and not full effect.

    😥

  • Here’s a suggestion – why not poll your customers to find out what they are comfortable with? I would be in favor of restoring the full Disney experience – and then let individuals decide if they are comfortable coming to the park to visit, to work, or to do business. COVID impacts a pretty well defined set of people with certain conditions. So, those people can either choose to forgo a visit to Disney or can take extra precautions if they choose to visit – the same way people who are immune compromised either stay secluded or take special precautions when they go out in public. The world does not shut down because a small segment of our society feels more at risk to get sick. So, if necessary, just have your guests sign a liability waiver form releasing Disney from any responsibility regarding COVID when they enter the park. If they don’t want to sign it, they can go elsewhere. Meanwhile, let everyone else who is willing to sign such a waiver do it, and then enter into the full Disney magic. We don’t want to go to a Disney park with no parades, no sitting down at the restaurants, rides with extremely limited capacity utilized, etc.

  • Also to remove the Fast Pass would be even more Heart-Breaking

  • Why Disney Parks Must You Take Away The Disney Parks Character Meetings & Greetings? Because it almost makes me not sure weather or not I want to go back to Disneyland or Walt Disney World cause I was really enjoy the Character Meetings and Greetings. Signed Joseph, Florida.

  • I’m planning on binging my family there the first week of November ‘20. I am not a Disney member nor will I be staying on Disney premises, but wanted to bring my family to Disney for a family vacation, I’m from Michigan. How do I go about purchases tickets for the parks at least magic and animal kingdom. At that time, what do you predict will be the procedure for entry? Mask, limited admittance, and continued social distancing. I just want to make sure that I know the facts before I confirm my vacation plans.

  • I got this response from on line chat with Ronnette regarding our Florida Resident Discover Disney tickets regarding being unable to use them by 9/30/2020.

    ” If your ticket remains unused, the value of your ticket never expires and can be applied to future order of equal or greater value.”

    This is good news since we are seniors with some health conditions which would make visiting the Parks by 9/30/2020 risky.

  • I’m like a lot of people in this comment thread; I have a vacation planned for July 3 -11 and I’ve been calling almost daily to find out when we can modify our plans. I got my first guest services cast member who pointed out the real issue in why we can’t update our reservations yet. HE pointed out that city and state government had yet to approve Disney’s plan and they don’t want to or can’t begin the process of modifying reservations until they know that the plan is approved. Which makes complete sense! I’m with everyone else in terms of flight issues we are about a month out, however most airlines are waiving change fees right now so I’m comfortable with that, but I might have to pay a fare difference to move my flights now that the airlines have cut back on flights.

    It’s a crazy time right now, not just for us but for everyone. I need some Disney distraction and fantasy right now. More than that though, I need grace and patience to remember we’re all tense and frustrated with so much more than making vacation plans. Disney has some of the best Cast Members on the planet! They are the largest part of why we chose to vacation with Disney year after year. I’ve received a ton of grace in my lifetime, I hope I give that same grace to the people I encounter, especially those at Disney Parks and DCL who’ve made me and my family so happy for so many years.

  • Rebecca, I just read your comment and I want you to know that my heart is with you and I hope you and your family will be able to visit WDW in August. From what I’ve read on the website, DVC resorts are opening June 22, and I believe all others in mid July but not sure. I haven’t seen any word on club level or pools, but I do know that pools in Orlando are opening up now so that might give some hope! I know Disney goes above and beyond to bring joy to guests while keeping us all safe. Sending you lots of pixie dust. Hopefully your vacation will be magical!

  • Our family has a vacation booked for July 6th-15th. A month away…….I have received no emails regarding our trip. I call Disney everyday and I am told the same thing….call back in 2 hours. I know 1st world problems. Here I am complaining about a vacation to the “Happiest Place on Earth”. I guess it is more upsetting that I am having to research on my way in what is happening verses direct communication from Disney. I am not sure if our trip will be cancelled or if I can modify the dates for when the resorts open. Then I have to make sure to change our flights. As a family we stay at a Disney resort every 6-8 months for the past 7 years……this is very upsetting.

  • I appreciate that Disney is taking precautions to keep everyone safe. We don’t mind wearing masks….My family has a reservation for Christmas ;It would be nice to know if we will be allowed in the parks. Very disappointing!

  • Me and my family have been platinum or premium (whatever it’s called these days) annual pass holders for 9 years now. We love Disney!! That’s right John we are just “simple AP holders”. I don’t care about the 3 disney vacations or the cruise I cancelled, I understand. The one problem I have is that I have to continue to pay for a watered down experience. We live just an hour and a half away and usually book a trip on a whim just a week or two before and now that’s not an option. We are also paying for water parks that are closed. All I am asking is don’t start our passes until we decide to come back. I was told when the parks open back up then our passes will kick back in. I know Disney will do everything possible to keep us safe and make us feel comfortable as possible but When I purchased the passes I didn’t sign up for this Disney so I shouldn’t have to pay for it until I’m ready to come back.

  • In a world of uncertainty and anxiety the Magic of Disney is meant to be an everlasting beacon of hope and yet tonight my household is in despair. Whilst not the end of the world as we have our health the last 3 years has been building up to our 1st trip to Disney in August. Today you removed all of our dining bookings without even a text or note to advise us beforehand. We understand why but the position this places us in with virtually no guidance on what ‘our’ options are is painful beyond words. Dreams shattered and the magic now just an illusion. Pleased you are reopening for all the cast members and guests that do go but for us we are left with an empty heart and the unfortunate position of having to decide if we go at all now. Next years lack of dining plan offers and increased rates mean we are unlikely to go next year. My wife’s 40th this year after 3 lung surgeries 2 years ago she had just been given the clearance to fly when we booked in Dec. Wishing upon that famous star right now for us all.

  • The fast pass and many other options are gone. I was told there are no guarantees I can even get in the park with the reduced attendance. I do not see the current set up they are talking about as being the least bit fun. They were only offering a refund for the time they were closed. Since what I signed up for and paid for is no longer available and I have concerns about my health, I asked for a refund for the unused portion of my pass which is several months. I now have to wait for “the committee” to review my case and they were unable to tell me how long that would take.
    Disappointed that they did not think of this and have a policy in place.

  • It’s disappointing that character meet-and-greets were removed. I even planned my first trip there while everything is normal before the pandemic. Although I did postponed it to December and I don’t know how long this suspension will last. If there is still no character experiences by December, this would be a disappointing trip for me.

  • I’m a DVC member living in Canada, and spend a fortune on 2-3 vacations a year in Disney World. We spend money on the initial purchase of DVC, plus annual dues, while local Annual Passholders only buy one ticket per year – I can’t believe how Annual Passholders are treated better than DVC members!

  • Are the dining plans being cancelled at once for everything? How are you letting people know who have reservations? I’m asking because our reservation is in December and it still LOOKS like we have our free dining plan. And we haven’t received any notifications from Disney yet regarding any change to our reservation…

    Also, is there a possibility for Park Hopping with the new reservation system in place? Or is that no longer possible? We are trying to figure out if we can afford to go and pay for everything and do everything we want to do or if we need to cancel for now.

    We do appreciate all the care that you are taking to keep everyone as safe as possible. Thank you!

  • Rebecca I have been thinking of
    Your post all day. As a mom of four children, I can’t imagine what you are going through. Our family loves disney and I think the happiness and peace it offers can help heal. I also know the power of prayer heals. It works even more when there are many prayers being said for you. Miracles happen everyday. I am praying for your peace and healing. I am hoping everyone who reads your post or this one will pray for you as well. God bless you and your family and I hope you have a great trip. We have gone many times and if you need any suggestions I am happy to help!

  • We’re going on our 7th year as DVC members. I have to agree with some of the other comments concerning the DVC membership. We’ve spent great amounts of money, for example, dues…cost of the DVC initially, not to mention our yearly trips. Every time something takes place at WDW, it seems that DVC members are treated as second class citizens. DON’T forget, we are owners. As the park opens, annual pass holders have first dibs on the tickets, etc. Why not DVC members? Excuse my ranting, but it’s upsetting. Another subject is the Dining Plans. Why were they cancelled? I can see canceling reservations and starting fresh, but the Dining Plan is ONLY a means of payment. WDW keeps mentioning that they would like cashless transactions, WELL…DUH!!! I truly hope Customer Relations or someone actually reads these articles.

  • Thank you Disney! Thank you for keeping the safety of cast members and guests as your #1 priority. You are doing the right thing, and I eagerly await to reschedule my May vacation. I will be back, wearing my Disney mask!

  • Does anyone know how the reservation system will work for people with park hopper?

  • First I want to say that I have cancer and I may only have a few months left with my family. The one thing that I wanted was a Disney World trip with my family. I want to say thank you for all of the safety practices that are put in place. They will help keep people like me with weakened immune system a little bit safer. My biggest fear was that my husband or son would get sick on this trip and these safety practices makes me feel better. I don’t have the luxury of time that many of you do to put off your trips. I am curious about changes to club level rooms and pool areas at resorts and am hoping these issues will be addressed soon. I am also looking for information about which resorts are opening when. Our reservation is for August 1.

  • I am beyond frustrated and discouraged by what Disney is doing. We had a trip planned for April. Obviously it was cancelled and we rebooked for November. Simply because I have a child with a sun allergy. She can not go when its super hot. I was told by email that we would lose our quick service dining plan, no fire works, no shows, no droid experience (we had planned to do in April), no meet and greets and no park hoppers. I mean what are we paying for? I guess I am surprised that the replacement plan was not offered. No phase plan was released to me at all. Do we get a discount for our water downed experience which Universal is still offering? They have not gotten rid of the character experiences or their dining options. I would have thought that you would want everything to be paid in advance for dining. Why would you want people to bring cash? Instead of me walking around and not worrying about food, I now have to keep track of what we are spending all week. Not very magical at all and it makes absolutely ZERO sense!

  • **For those who are complaining how their trip will be ruined, Maybe instead, think of the amount of work, time and effort that is currently underway to ensure the safety and well being of not only the guests, but the Cast as well. I was a Mgr during 911 and Disney did everything they could to make guests feel comfortable. I heard some guests complain how their day was a disaster and it was Disney’s fault. I will never forget that moment. As for the family above who is upset about their Thanksgivings’ plans–Shame On You! Instead of thinking only of you and your loss, try to think of others.

  • Since Reservations are required for parks I wonder iof that means only one park per day?

  • I am a Canadian resident who was supposed to travel to Disney in August. I have been told that Disney will not refund or credit my park tickets as they are 100% non refundable. This is ridiculous. The borders are still closed and their is a pandemic happening in the world how is this fair? How can i get my park tickets extended to a future date?

  • I’m very disappointed in the changes, we spend every Thanksgiving at Disney World and this was supposed to be my two granddaughters and my nephews first trip. Based on what we have received from Disney, I don’t know that this years going to be worth the trip. No parades, no shows, no character experience, no fast passes, no dining plan, no magic hours= no magic. I don’t see the point of staying in the resort based on the changes for 2020. Is Disney going to adjust the prices to make up for the watered down Six Flags like experience? When you take away the things I listed above, all that’s left are the rides. I don’t mind the mask or temperature screenings or any of that, but when you take away the rest, it’s no longer worth the cost.

  • I have been a DVC member for over 19 years, and have been to WDW so many times I have lost count. I spent over $25k to purchase DVC as well as $1200 a year in maintenance fees, all of which I pay happily for the privilege of being able to go to the place my family and I love the most in the world. I understand these are uncharted times, but to find out that I cannot purchase tickets for a vacation until AP holders make park reservations is utterly ridiculous. I booked my trip long ago, which will be for my wife and I both the first time to WDW on our own since we had children as well as now a delayed 25th anniversary trip ( cruise canceled because of COVID-19).
    My family and I have so much more invested in Disney than a simple AP holder. I feel disregarded by the one place that I spend more money and leisure time than anywhere other than my home. I hope that these comments are being monitored by WDW guest relations because I want to not only to be heard but have someone explain to me why DVC members, who invested in your resort and continue to, have been marginalized. I am unhappy about this plan, but I will always love WDW.

  • I am a DVC member. I have been reading many different insights into this reopening. Disappointed by some, Encouraged by others.

    I have read people saying that it is not very “Disney” like to have to wear masks. To this I say Disney is about family, families protect each other and that is what Disney is trying to do. Protect the Cast Members and those that attend the park, the greater family.

    People need to realise that the mask is meant to protect those that are around you from any germs/viruses that you have, again an attempt at family values, other people in the family needing protection. (masks don’t prevent infection they only work as part of a greater prevention plan if all those around you are wearing them)

    To those that feel that wearing a mask will aggravate an existing condition, COPD, asthma and other breathing disorders, the CDC puts you in an at risk group and should be protecting yourself from exposure and therefor this is not the best time to attend the parks.

    I am encouraged by people embracing this policy, this is a learning curve for Disney. There is no play book for this nor an example to follow. Disney is creating on the fly. Patience is needed in every aspect.

    People ask about July, August and September, not even a weather reporter can predict accurately what is happpening tomorrow let a lone 2 to 3 months from now. Let the parks open, to discover what happens, lets all hope, pray, believe and “wish upon a star” that there is a smooth opening and that the restrictions do not last long.

    Look after each other, stay healthy and think of family

  • I think that Walt Disney is doing a great job at ensuring that we are safe. All the people affected in one way or another you can change your date when new tickets will b available again. it makes sense to serve those with tickets first. i reschedule my original dates for end of May to the end of June. Ill have to rebook again but Im not conplaining because I will feel safe for when we do get to go. U have to remember this is all new to all of these types of places. Disney has never closed like this and the have list billions over it. u should b thankful that they can even reopen. some places wont b coming back because they cant afford to stay open. We arevall in this and we all have to do our part and stop whining if it makes u have to be more flexable in your plans.

  • My family and I are DVC MEMBERS and have Reservation in Aug. I have a AP but they dont. They were planning on purchasing passes and was told no new tickets sales. So this means I would be the only one that can go to the parks. We spent a lot of money on DVC to be treated like this. PLEASE FIX THIS.

  • I too am disappointed and stressed out over how Disney is handling the reopening.
    We are getting no communication, only on sites we have to research our selves.
    We cannot even be sure we will be able to get into the parks to correspond with our resort reservation .
    What about park hoppers ?
    I have an AP , my husband still needs to purchase a park ticket , now what !!!!

  • I ADORE all things Disney, but I am disappointed at the way they are rolling things out. To remove FP and dining plans without having a replacement plan in place is inexcusable. Constantly changing information on the website (resorts were to open 7/11, that has been removed; masks 3 and up, now 2) causes additional stress to an already stressful situation. We have a last extended family trip planned (10 of us) to honor parents’ 50th anniversary which was to include time at WDW then a Disney Cruise and return to WDW for two last nights. The Cruise was cancelled and now we don’t know if our cruise nights, which we replaced with hotel stays, will actually be honored. Don’t know if our parents’ 50th anniversary dinner will happen because they cannot buy tickets and we don’t know of restaurant availability. We received our cruise cancellation email a full week after the press release. My fastpasses have been removed, but no email. As a DVC member and Annual Passholder, I expected much, much better communication from Disney. I was so excited earlier this week, now I am rethinking the trip.

  • You canceled our dining plan for Sept 13-17 trip??? That’s not right. I guess we will have to cancel our vacation now. This saddens me to the core.

  • Just spent over 40 minutes on the phone to get disconnected.
    Since we can’t book our Not So Scary Halloween tickets. Does that mean that the Magic Kingdom park hours will change to a full day since the ticketed event is canceled?
    Kind of bummed since this will be my future SIL’s first time ever. Really wanted it to be a full magical celebration for him and their engagement. 😢
    Surely there will be on a different “phase” by September? We already have our flights, wondering if we should change our dates now. But don’t want to, if things will be back to normal by September.

    And another question… My daughter and future SIL have friends that were planning on joining us. They were actually paying the deposit today, and now they can’t. They already have their dinner reservations. If they can’t book, would I be able to modify our vacation to add them? Help!

    Ahh!! So many questions and our thought process is all over the place at the moment. Can anyone help?

  • Will WDW finally use X-ray machines instead of manual bag check before entering the parks?
    In Disneyland Paris they are in use for ages now and it works perfectly.
    Otherwise would be difficult to see the point to make everyone wear a mask but let the security people touch people belongings after each other. Or will be a gloves change after every family?
    That`d be a tremendous wasting of gloves not to mention the huge pile of the used gloves… not too Earth friendly.

  • My family and I are so happy to see Walt Disney World reopening. We look forward to our summer DVC stay after my daughter’s wedding in late July! We know things will be different and are impressed with the safety precautions being taken. Best wishes for a smooth reopening process. See you real soon!