Your Disney Vacation Planning Questions Answered at

Lisa Mendillo

by , Sr. Manager, Digital Integration

Planning a Disney vacation is a bit different these days. To answer all the questions you may have, check out planDisney for authentic advice from experienced Disney parks guests.

Formerly known as the Disney Parks Moms Panel, planDisney is the go-to resource for all your Disney vacation planning needs. Whether you have one specific question or you don’t know where to begin, the planDisney panelists can help. With a searchable archive of more than 200,000 pieces of advice, there is no question too big or too specific for this group of specialists. They are up to speed on all the latest information to help even the most seasoned Disney guests. 

Selected through a comprehensive search process, the panel is comprised of moms, dads, grandparents and adults without kids. They are doctors, lawyers, teachers, entrepreneurs, yoga instructors and, most importantly, Disney guests. They’re a passionate group with years of personal experiences planning their own Disney vacations, and they are excited and looking forward to sharing advice and tips with you!

How does it work?

Whether you’re looking for information about recent changes and updated policies, tips for using the Disney Park Pass reservation system as an Annual Pass holder or how to make dining reservations, our panelists are here for you.

To receive a personalized answer, Disney vacationers can submit their questions at Panelists will answer questions about Walt Disney World Resort, Disneyland Resort, Disney Cruise Line and Disney Vacation Club membership. Our panelists come from across the world, so you can find answers in English, Spanish, French and Portuguese.

Not really sure what to ask? Peruse our easy-to-navigate question content that houses thousands of responses to some of the most popular vacation-planning questions. You can also visit our ready-to-browse “Panel Extras” page, providing additional resources to explore, including a library of videos, quick tips, top 10 lists, blog posts and more.  

In addition, the “Saved Answers” feature lets you star your favorite responses to easily reference later, or you can swing by the “Meet the Panel” page to learn more about the planDisney panelists. You can even ask questions to a specific panelist, who might have a vacation style similar to yours.

There is a great deal of information and tools awaiting you at – new name, same great advice! 

Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney panel participation. The views expressed on are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.


  • Hello I had bought about 10 park hopper tickets for Disneyland last year December 30 to use sometime this year but Disneyland has been closed since March. What options will they be giving since it doesn’t seem like Disneyland will be opening up this year.

  • Love the new & improved panel name!

  • Hi. I have a trip to LA planned to October and we would like to go to Disney California. This is open yet? If not, when is planned to open parks and to buy tickets?
    Tks and best rgds.

  • @ Marco: The way the explanation was described in the email, the amount of money you will get back SHOULD be equivalent to the cost of the pass multiplied by the number of possible entry days you would have had left at the closure date. The way the email explained it was a little convoluted, as they extended everyone by the number of full closure days, and then said the refund would be calculated from the re-opening date (July 11) until the NEW expiration date you had based on that extension, but the number of days there ends up being the same as the number of days from the closure until your original pass expiration date.

    So lets say you 1st used your pass 30 days before the 1st closure day. You had 30 valid days of normal access before the closures. So if you take 365 days, subtract 30 = 335. Your refund should be the fraction 335/365 times the cost of the pass (almost a 92% refund). In my case it was much closer to 6 months left at the time of closure, so mine would be roughly 182/365 times the cost of the pass (roughly a 50% refund for me).

    Hopefully those examples are enough for you to figure out the approximate value so you can make a decision. Your actual dates should be reflected in your My Disney Experience Account, assuming you set that up before your first use of the pass (which would seem like you must have since there were Fastpasses to schedule for a trip you did in February).

    I would agree it would have been helpful if Disney had included the actual amount of the refund for each person in the email asking us to choose to extend or take the partial refund.

  • I bought my annual pass in February. I was offered the option to get money back due to Covid closure. How much money will I get back?? If I keep my AP, will I have 4 months added to my pass, due to the 4 month closure??

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