Walt Disney World Resort More Walt Disney World Resort Stories

A Look Ahead at Walt Disney World Resort

Avery Maehrer

by , Manager of Communications, Walt Disney World Resort

For nearly 50 years, Walt Disney World Resort has continued to evolve the guest experience to best suit the changing times. As we plan for the future, we are looking at how needs and preferences are changing across the travel industry, particularly in the way people want to get places faster, at their convenience. 

Vacationers have more options to choose from than ever for transportation, including ride-share services that save time and offer more flexibility to go where they want, when they want. In light of this shift, when Disney Resort hotel bookings open for stays in 2022, we will no longer offer Disney’s Magical Express service for airport transportation, starting with arrivals Jan. 1, 2022. We will continue to operate the service for new and existing reservations made at Disney Resort hotels for arrivals throughout 2021. Additionally, complimentary transportation options – such as buses, monorails and Disney Skyliner – will continue to be available within Walt Disney World Resort for Disney Resort hotel guests, including to and from all four theme parks.

While we are retiring this option, we’re introducing some new ways for guests to enjoy their visits, while reimagining others:

NOW AVAILABLE

  • Return of the Park Hopper Option: We kicked off a new year with the exciting milestone of bringing back the Park Hopper option, with some new updates as part of our ongoing focus on health and safety. With the return of this option, guests can enjoy more Disney magic in our theme parks, including the Taste of EPCOT International Festival of the Arts happening now through Feb. 22, 2021 and the Taste of EPCOT International Flower & Garden Festival springing to life beginning March 3.
  • Special Vacation Offer: For those of you ready to start planning your next vacation, we just released a special new offer! Get two extra days added to your ticket when you buy a 4-night/3-day room and ticket package at select Disney Resort hotels for arrivals most nights Jan. 8 through Sept. 25, 2021. Also, visit DisneyWorld.com/Offers to learn more about other great offers we recently launched for visits to Walt Disney World Resort.

COMING SOON

  • Early Theme Park Entry: We know how much guests enjoy extra park time, so coming later this year as part of our 50th anniversary celebration, Disney Resort hotel guests and guests of other select hotels will be able to enjoy more fun with 30-minute early entry to ANY theme park, EVERY day. It’ll be a great way to get a jump start on your Disney day, no matter the day! As a reminder, the Extra Magic Hours benefit was suspended when Walt Disney World Resort reopened last summer, and as we continue to manage attendance with health and safety top of mind, Extra Magic Hours will not return. The new early theme park entry benefit helps us better spread visitation across all four theme parks, while providing added flexibility by giving guests extra early park time on each day of their vacation and in the park of their choosing. Please note that guests need valid admission and a park reservation made via the Disney Park Pass system to enter a theme park.

As with every other change we’ve made in our history, we will help guests navigate through these next steps and will continue to deliver on what’s expected from a Disney experience. We remain focused on exploring new ways for guests to spend more time with their friends and families and creating memories to last a lifetime.

Comments

  • This is horrible news for anybody who was looking forward to Disney magic starting at the airport, as it was part of the core Disney experience. Not only is it a bad move for customers who liked the perks of staying on property, it’s also a poor business move, as the removal means that off-property resorts and hotels have suddenly become a lot more tempting for many out-of-town guests. Not only that, but Disney itself will be losing money as people lean towards other modes of transportation and other destinations that will equal the hassle. After all, what’s the point of staying at Disney World when it is more cost-effective to stay off property, and just as much work? If you didn’t want to include the service as part of hotel costs, make it an add-on. People would gladly pay for it. This has made me reconsider any future stay to Disney World for the foreseeable future.

  • Unfortunately, I will no longer be staying on-property when I go to WDW due to your changes Disney.

    Extra Magic Hours was one of the most magical benefits to staying on-property, and to have that completely gutted (only 30 minutes?!) ruins so much value. DME started the magic as well. I’ve seen many, MANY others come to the same conclusion I have, and can’t help but think this will negatively affect your bottom-line. Instead of spending my money at Disney resorts, I’ll spend it off-property AND save; and if the magic keeps getting cut under Chapek, I may have to consider not coming back to Disney at all. A sad, sad day for Disney fans everywhere.

  • I just read this news and I am very upset about it. I am a DVC member and one of the best things about my Disney Trips was that I didn’t have to rent a car on the airport or deal with all the luggage since traveling with 3 toddlers is not easy. the DME and the airport check in on my resort were one of the best amenities we enjoyed. My vacations are really stress free and not having them complicates everything. I hope you reconsider this tragic desition of canceling DME.

  • We too are Disney stock holders. We am very disappointed with the elimination of DME. And like some of the other individuals, if we have to rent a car to get to where we are staying, then why not just use the car the entire time to get us to the parks? Which means we wouldn’t have to stay at a Disney resort. It’s always been worth the extra cost to stay on a Disney resort because the ease of transportation. But if we have to rent a car to get from the airport We are gonna use it the whole time we are there. And We will not stay on a Disney resort.

  • We are original DVC members and recently purchased additional points. DME. Is a critical part of the Disney experience. I agree with others that the yellow luggage tags started the excitement countdown. Knowing our luggage would arrive safely we could enjoy our vacation.

    Disney has made a grave miscalculation. We intend to sell our DVC membership.

  • I and my family are huge fans of WDW and have gone there as many as six times per year, from out-of-state, and always staying at a WDW resort. We very much appreciated the “magic,” which was essentially the ability to have a stress-free vacation. We didn’t need to worry about our luggage once we got to our local airport because our bags would next appear in our resort hotel room. Disney ended this many months ago. Magical Express eliminated all travel stress when arriving at MCO, and we absolutely loved resort airline check-in of our bags when ready to return home. This, too, has been gone for some time. We always thought that all of this would return post-COVID, but that assumption appears to be wrong. To be fair, Mr. Chapek took over the company just before the world turned upside down from COVID. None of this was his doing, but he appears to have navigated the storm to the point where Disney World has moved toward some semblance of normalcy. The decision to end DME, however, is a self-inflicted wound that will hurt the business. The brilliance of DME was that it created a captive audience and allowed Disney to charge exorbitant prices on pretty much everything. I was willing to pay those prices because it was worth it to me not to have the stress of working about luggage and rental cars. That was a big part of the magic. Now that DME will be gone, those who are still willing to come will need to rent a car or find other transportation. While Disney was able to fill busses on a presumably low cost per person, we are now all left to individually fend for ourselves and, because our families do not by themselves fill busses, we must each pay far more per person to get to WDW. If I will need to rent a car, I’d rather go to a non-Disney property that won’t also charge me for parking. And since I won’t be a captive audience, I will be shopping on I-Drive and eating there as well. I’m sure that the rental car companies and area hotels are rejoicing at the decision to end DME because it will take money out of Disney’s pocket and spread it around. This is an abysmal business decision. I’m also a shareholder, so I would have preferred a business decision that would attract a captive audience rather than chase people away, which this will undoubtedly do. The silver lining for me is that I was going to renew my family’s Annual Passes this month. There’s no longer any chance of that happening and I am very happy that I didn’t purchase new passes because as each new announcement comes out of Disney, it tells us that our business is less and less valuable to the company. We were planning a family trip to WDW in March, but are now planning a trip to Key West instead. The thousands of dollars that I would have spent on passes, hotels, food, and shopping at Disney will now go elsewhere. At least most of us can simply go elsewhere. I imagine the resale value of DVC membership has also taken a hit, much like the stock price when the announcement was made.

  • Trying to get out of the airport with 3 kids and 3 car seats is a nightmare and makes it hard to fly anywhere. All the perks that Disney offers has allowed me to convince my husband to go there again in 3 weeks! Even among covid! I can’t imagine us staying at the actual resorts without the magic express, eliminating the hassle of renting a car and hauling car seats was the reason my family choose to stay on site. My husband was already majorly bummed we would have to claim our luggage ourselves this year. It’s just so hard to navigate the airport with all your stuff with little ones. So sad!

  • Well this is the final straw. I won’t be renewing our annual passes this year.

  • As a stock holder and DVC member I disagree with thus decision and the way communications are being handled. 30 minutes early entry is not a worthy compensation. This decision will have a long term impact on park revenue as families will see no reason to stay on property as it will be easier to rent a car with car seats as needed to accommodate everyone in their party rather than figure out multiple ride shares. Once they have a car, there is no reason to stay on the property and they will find accomodations and places to spend their money elsewhere. As a DVC member the consistent drop in on property advantages is decreasing the value of my ownership in the property. I pay dues for a reason and as listed in my dues, this includes transportation. Please stop sucking the magic out of Disney.

  • What?!? No more Magical Express? Man this really bums me out. Getting those yellow tags for our luggage was the first sign, it’s almost time for vacation. We loved the fact that once you got on the plane there were no more worries. Disney would pick you up at the airport, gab your luggage and drop you off right at you hotel. This service even made going home bearable. Just think how it is going to suck coordinating get to the airport now. For me the draw to Disney will be less, and a lot will be directly due to the loss of this service. Very disappointed

  • The Magical Express ride is the main reason we stay on Disney property. It’s so convenient! Many times, we have thought about heading to Universal for the latter half of the trip but we keep skipping it because we have our Magical Express ride lined up and it didn’t seem worth missing out on the ease of that. Now, you have to factor in large families that don’t fit in ride shares, car seats, car rentals, parking fees. So many problems to now stress about.

  • This is so disappointing, just like others have expressed. Traveling to Disney is costly, but when you rationalize that so much is included, it’s easier to accept. Planning a trip to Disney is easy because you know everything is covered, because they think of everything when it comes to experience. Having small children that require car seats, DME was easy- no checking car seats, no dealing with rental cars, no paying resort parking fees, etc. ride share is great, but really difficult for car seats! It’s a big reason to choose Disney over other comparable theme parks. As those perks and experiences are removed, it makes the increasing cost for Disney harder to choose.

  • Just as everyone else has said what a major bummer! Magic express gone? We stayed at the parks last year for the first time and that was honestly the best perk for staying on site! Now we have to rent a car? And then pay for parking on site? That’s not going to happen!
    We loved being able to immediately submerge ourselves in the Disney experience when we got off our flight. Now we have to deal with t

  • This is very disappointing to myself and my family. The current lack of a dining plan and the loss of Magical Express and the associated luggage services, will make me question if staying on property is worth the price any longer. Especially since we are Members of DVC.

  • I have to say that seeing Magical Express being done away with really puts a major damper in my decision to when or even now if can come back back to Disney. It really breaks my heart as this was a major plus to the trip and made it do able. With so my going on, I get that updates need to happen, but I am seeing more and more being taken away and prices going up and up is coming closer to not adding up in my book. There is a breaking point and this might be the straw that breaks the camels back. Sad,, Such a great place, with so much to offer, and leadership that is really makes some really bad decisions at this time.

  • This is probably the most disappointing decision to date. One of the main reasons I choose to stay on property is the ability to travel with littles and not worry about luggage or car seats. If you think I’m going to pay to ride a train, schlep my baggage, and then hop on a bus to get to your hotel, think again. The magical experience is diminishing by the second.

  • Magical Express is part of the DNA of a Disney Trip for me. Whenever, I’m talking to anyone who is considering a trip, I always start with the Magical Express. I always tell people how the cast members seem to have thought through every problem someone may have – that’s magical – and the Magical Express is an example that I use along with the ability to ship your in-park purchases to your resort. For me, it’s a key element in the my Disney Vacation. I check my bags at my home airport and can relax and began my vacation because I don’t have to worry about how I’m going to get my family and luggage from MCO to WDW Resort. On the way home, I am assigned a pick up time and check my bags at the resort, so I don’t have to worry about getting to the airport turning over the rental car, and checking my bags. And, it may seem corny, but my resort experience begins when I reach the Magical Express queue. I enjoy the programing on the bus.

    Walt was about immersion. That immersion into the most magical place on earth begins with the Magical Express experience. It’s Disney saying, “We got you, you’re important to us, stop adulting, relax and enjoy yourself.”

  • I think you will find all long time WDW fans very disappointed and angry. We are used to increased rates for everything. We continue to come (and pay) because of the magical experience. This type of action erodes the magic Disney experience. No one would notice small increases in hotel prices to make up for this. KNOW YOUR CUSTOMERS.

    My first visit was 1973. I have visited 2 to 3 times per year. These types of actions ruin the magic.

  • I am just at a loss right now. I can’t fathom a vacation without the Magical Express. I was hoping that the luggage delivery and the airline check-in at the resort would return soon but now this has been released and I realize those dreams are gone. All three of these things were such a draw for us as a family. It made your vacation start when you got off the flight and didn’t have to worry about anything. It made things completely stress free and we have been coming every year since my daughter was 2 years old. She is now 7 and we just went again in November and she still loved getting on the “Mickey bus” and watching the videos on the way there. It truly set the stage for what experience would come. Disney World set the stage and created a magical experience for families and it’s disheartening to see everything slowly slip away. In addition to these changes, getting the magic bands in advance was so exciting when you were counting down the days to your trip. I am confused on the 30 minute early park entry “coming soon” as it has been happening for years now and I am not quite sure why this is being marketed as a perk. There truly aren’t any perks to staying on-site anymore and I am so sad about this because this is truly what made Disney different from everyone else. People have told us to stay off-site in the past but I always said you miss the Disney Magic and would brag on these things to them to encourage them to stay on site for their trips but now that is changing. I hope you will reconsider some of the recent changes you have made and think of the families especially the little kids who love this so much.

  • A step closer to being ordinary.

  • We are very, very upset about the elimination of the ME beginning next year. ME was one of the reasons that we decided to purchase DVC. It eliminated SO many headaches for us: not having the extra expense of a rental car; we stayed on property during the overwhelmingly majority of our vacations, not wanting to leave; simply walking to the ground floor level of MCI to be ushered onto the bus, and delivered to the lobby of our DVC Home. I am guessing the RT cost to ride the train, then to be dumped off at DS, and then to have to walk with luggage in tow/strollers/etc, or board another bus to get to a DVC property, will be expensive, and add to the length of wasted time before we can begin our vacation. Just so disappointed in this.

  • What a horrible, short sighted decision and I can see from the over 270 comments I’m not alone in this opinion. So sad to see yet another perk to staying on property going away. We’ve used DME since we first brought our kids to WDW 13 years ago. I echo others – after all the planning involved with a WDW trip it was so nice to know once we checked our bags at our home airport our trip truly began. So many perks to staying on property have been removed or watered down that we, too, will be seriously evaluating whether or not we’ll stay on property again. The EMH (before watered down w/ other non Disney properties) and DME were the two main drivers in our decision to stay on property.

  • I’m SHOCKED on hearing about the Magical Express. How am I suppose to get to my resort now?? And to carry my suitcase will be a pain as well. Love when I don’t have to pull it with me, just wait at my room for my suitcase to arrive.

    Last driver I took was very nice, he would announce that they are arriving Disney, so people can get their camera ready and snap a picture of the entrance to Disney World. Now, look like that’s coming to an end as well. I can drive, but driving in another state would be confusing to me. Guess I’ll start searching for other places to visit, like Universal Studio.

  • Actually @Marco’s. The plan is for the train to be purchased separately. Not included. My wife did a search and found a proposed fee of $73.00 a person. Here in Virginia one can ride the train from Norfolk to Ashland for about $30.00. Which is many times further than the trip from Orlando Airport to Downtown Disney.

  • Thanks Disney, now I know for sure that you don’t value me as a fan nor as a costumer/guest. I’m out. I will not stay on property again, it’s just not worth it, and I might not even come back to WDW at all. You’ve made it perfecly clear that you don’t want anything to do with us middle class families, no matter how faithful and lojal we’ve been in the past.

  • The level of disappointment that I have over Magical Express discontinuing service is massive! The perks of staying on property are slowing disintegrating with the prices continually increasing. Now we have to find our own way to the resorts from the airport. This was a mistake…. just to save cost…

  • I am quite surprised about the elimination of Disney’s Magical Express. In my mind, it was a brilliant business move to be in control of your guests. You get them there and they are pretty much a captive audience. I would think during a pandemic (or recovering from it), Disney would more than ever want to “capture” people and keep them on-property. There are so many expenses that add up in Disney’s business favor. In addition, I am unsure how people traveling with little children/large families toting strollers, and other paraphernalia will ever figure a way from MCO to WDW. It is such a hassle that Disney had figured out so many years ago. The easier a vacation becomes, the more people will come. Just my two mouse-ears worth of thought!

  • What awful news….. I have a trip planned for my birthday, October 2021. Not have EMH is a complete deal-breaker for my trip. My partner and I being night owls were planning on using EMH to use as a perk for staying on Disney property.

    If you honestly think about what their excuses are and think out the logic this doesn’t make sense. Won’t there be a huge rush of on-site Disney guests trying to get in for their “30 minutes”. I don’t see how this method will “… benefit helps us better spread visitation across all four theme parks while providing added flexibility by giving guests extra early park time on each day of their vacation and in the park of their choosing.” I think this will exhaust the parks sooner… Their logic doesn’t make any sense all they want to do is get rid of perks without lowering the cost of on-site Disney.

    I was going to pay for my Disney vacation in full to help Disney Corp, but with this awful news, I’m not paying until the day the money is owed in full. If EMH isn’t reinstated I most likely will be canceling my upcoming trip and putting that money to a trip to Europe 2022.

    Bye WDW magic, it is sad I’m probably not going to experience this as an adult now.

  • Disney please reinstate dining plans!! Even if you only offer a quick-service dining plan it would make planning and budgeting our vacation so much easier.

  • Im so upset, will find a new place to spend our money. Save for trip and find out 2022 will cancel transportation to and from airport on disneys magical express. We are young seniors but need not to use uber or lyft transportation, bye mickey and minnie. Were done.

  • Elimination of Disney Express is the most disappointing things I have seen Disney do since becoming a DVC member. As a traveler form the middle of the USA, we always fly to Orlando. To now have to rent a car and then drive to our DVC resort and park it for a week to then drive back to the airport is costly and a true disappointment. This change makes me want to get rid of my DVC ownership and stop coming to Disney World! Such a disappointment!

  • I am very disappointed to hear that Magical Express is being discontinued. One of our favorite things about going to Disney is not having to drive, or plan out how we are going to get from the airport to our resort. I do not believe that Uber or Lyft are viable options for most people. We are from a small town where neither of those are available to us, so we are not comfortable using those types of services. A taxi is also not a viable option for a family of 4 with 4 full-sized suitcases. With the increased cost of renting a car and parking fees, we will start to reconsider how we “do Disney”.

  • So many changes this year. Some make sense, but getting rid of the ME is truly disheartening. Disney is about the magic and creating a world where families can easily be together without some common stresses of the every day world. This service was such a highlight. Now, Disney is suggesting young families add more to their vacation in the cost of ride share or taxi services. We all know a Disney vacation is already expensive. As a Disney fan through and through, a mother of little Disney fans, and a shareholder, this is truly disappointing. The reasons to stay at a Disney resort are dwindling every day, as more amenities are taken away and the cost keeps going up. Something will need to give.

  • This is horrible news! We love the Magical Express! Please don’t take it away. As a mom who spends 6 months planning for the trip, I love knowing that my hard work has paid off when I get on ME. My kids love the videos & trivia and it’s gets the family in the right spirit as we head to the Polynesian Resort. I can stop planning and start living in the moment because I know that we are on Disney Magical Express. I understand that some people like to ride share. They can still ride share and the people who like the ME should be given the option to continue to do so. The Disney Magical Express really has bookended our past trips nicely. Please don’t shorten the future memories by taking it away!

  • Very disappointed about this announcement to end the Magic Express. The Magical Express made traveling via airplane much easier and enjoyable. By using the Magical Express at the beginning of our vacation allowed to be in the Disney bubble when we would disembarked the plane. Also, the time I traveled myself and landed late at night I felt very safe taking it from the airport to the hotel. I’m hoping that there will be a replacement that is comparable to this. I have no desire to use ride share like Uber or Lyft. Please stop taking away the things that made a vacation to Disney World magical.

  • We are greatly disappointed by the removal of the ME transportation, which we always looked forward to and was a symbol of Disney looking out for its guests. This is now just one more thing in a line of Disney removing services while increasing prices. This will definitely make us rethink our next vacation plans.

  • Disney’s decision to discontinue DME is very upsetting to me! The advantage of not having to worry about transportation to and from MCO is what always made staying on Disney property more attractive. I’m not one for rideshare services. I don’t feel comfortable using them. My wife has been telling me that Disney is losing it’s magic. After this I’d agree with her. I’m at the point where I’m regretting my DVC purchase. Disney really needs to reconsider this decision. I understand that not everyone sees DME the way I do, but there truly is or was something magical about getting off the plane and heading downstairs to a special Disney section of the airport and starting your vacation there!

  • Lee Cockerell, in his book “Creating Magic: 10 Leadership Strategies from a Life at Disney”, states the following when discussing Disney’s Magic Express “…the return on investment for Disney is incalculable.”

    Of course, I don’t know the financial aspects of this, but one of the things I thought Disney World did well was to make my time at Disney World easy. Between eliminating the Magical Express and the free Magic Bands, the vacation is not nearly as easy. For me, the best part of a Disney vacation was not having to worry about much of anything. The vacation was easy. Transportation, Tickets, paying for everything was easy, everything was easy.

    I understand the pandemic has created hardships for everyone, but I don’t understand how eliminating a service that makes getting to the parks so easy has any benefit for Disney. I am sure many would be willing to pay a reasonable fee for this easy and convenient service.

    And to eliminate the service, but not provide any alternatives, I don’t get it. This is poor management and poor public relations.

  • Cancelling DME is the single worst decision made yet. The value in Disney is the service. We were actively planning our 4th family Disney Travel Company booking and am now cancelling our plans. This world is full of overpromised and underdelivered services. The “Magic” in Disney was in the escapism. The stress of traveling with a family of five is the exact opposite of that and anything you do to bring attention to the friction of everyday life erodes the value of your service. DME removes a lot of the stress of worrying about luggage and coordinating transportation; replacing it with excitement for my kids. The Dining plan helped remove the friction of worrying about price point at the time of order (my wife will not order what she wants if she has to justify the price to herself, the dinning plan alleviates this). Stroller delivery to the resorts eliminates the need to drag ours from home and is an absolute necessity for children under 5. Service is your product, stop eroding the value of your core product!

  • This is so disappointing. We have visited Disney many times over the years, but just recently became DVC members (and we all know the cost). To me part of the ‘magical experience’ was starting your vacation with the Magical Express. Now, when anyone budgets, you need to budget in the cost of transportation. Disney needs to rethink this…Disney is not a cheap vacation and all us Disney vacationers know this and accept it but sometimes those perks make you feel like it is money well spent.

    Due to COVID our family has not been since 2019 and we were looking at 2021 and a second vacation in 2022 with a larger family now we need to rethink this too. We did not renew our APs in 2020 and now cannot purchase them so when we visit, we’ll have to purchase daily tickets, which means more expense or less vacationing at Disney.

    This is so disappointing. I am sorry we just purchased DVC points in 2020, we could have continued to rent through RCI. I don’t even know what to say other than, please rethink this and yes we also own Disney stock.

    And 30 minutes early at each park – not a perk at all. Disney is saving money at the expense of the vacationers. Whoever is making these decisions obviously is not thinking of any vacationers, I think it will actually lower attendance due to cost. Will Disney then lower the price of tickets or rooms or fees since you are getting less?

  • There goes even more magic… As a solo traveler the DME was my solace. I don’t use rideshare services when I’m vacationing alone. One of the main reasons I’ve not ventured to other Orlando destinations to spend my money was the transportation. How much more short sighted can Disney get? Is resort to park transportation next? Better start building Sky Liners all over the place then. My out-of-state Platinum AP is going to need to expire for awhile until things start looking a bit more like what I buy it for.

  • While I appreciate the pandemic has resulted in massive loses for your Parks and Experiences division, to announce the removal of a ‘free’ service with ‘affordable options’ i.e. make your own arrangements now at your own expense, is condescending to your customers. I understand this service was introduced to drive park attendance and reduce the need for people to leave the ‘Disney bubble’ so unless you are planning on replacing this with an alternative what are your incentives now for people to stay onsite? Here in the UK the free dining plan was the biggest driver of bookings (currently suspended) a package would also include Magic Bands (now an additional cost), FP+ (suspended and one suspects returning at an additional cost). For families, and those with disabilities the transfer service was needed but also part of the whole experience and excitement. You introduced charges for parking and then remove the free transport option! For our next stay we’d already reduced the time of our onsite stay with you and increased our time staying at Universal due to the lack of incentives, looks like next time we book there will be no need to stay onsite with you.

  • We fly into Sanford Airport (our only direct flight from our area…and one of the guiding reasons we bought DVC, and take Uber from the airport along with many others. We also drive periodically from Missouri like many others. We understand the discontinuance of Magical Express.

    Looking forward to that valuable extra time in the mornings for park touring as a Disney resort guest. Thank you for keeping the parks open as safe in these challenging times.

  • Disney’s Magical Express is one of the things that makes a Disney vacation truly magical. It’s such a happy feeling to get off the plane and get on the bus to our Disney resort without having to go get our luggage! We were willing to pay more for a Disney vacation and made Disney our number one vacation spot because it was so magical. It felt all-inclusive and hassle free, it was handicap accessible, and the magic started as soon as we stepped off the plane. We love engaging with Disney’s fabulous cast members at the airport and on the bus. Special things only Disney did that build anticipation before the trip were magical, especially getting magic bands and luggage tags in the mail. Removing the magic removes the “Why.” Yes, we had Disney trips before the Magical Express, but we didn’t go as often, we stayed off site, we visited other parks and places, and we gave a LOT less money to Disney! Because Disney became so magical, we started going several times per year and getting annual passes and even purchased DVC! We loved it. Please keep the magic, which keeps the guests, which keeps the cast members. Please.

  • Really sad about the Magical Express news. Disney forgot the international visitors, who most of The time spend about 9h/10h on a flight during the night and dont wanna drive when they arrive. Magical Express was a relief at the airport and a way to rest and recharge on the way to Disney Hotels.

  • It was never a free service, like magic bands, it is included in the hotel stay costs, use them or not. like many people we save hard to come to Disney, and pay a premium for the facilities which are very good, yet wonder why we pay that premium so anyone else off property can enjoy the same things for nothing? People paying $6 for a Coke on property and lining up for a $14 drink in Star wars land, the same time it takes to get from MCO need to really thing again about complaining; its tough times and Disney need to get more staff back on the payroll, because its the staff that also make the a lot of this Magic, if this helps get people back in work i am all for it. In 25 years of coming i have only stayed off property once, and i had to pay for a transfer from MCO to the hotel, clean, safe efficient, Floridian, no problem other major venues don’t give it for free. So why am i surprised ME is going, the first line of the holiday to get on the bus 10-15mins, then a 30-45 minute wait on the bus to leave, 45 minutes minimum to transfer to the hotel, depending on the number of hotels to visit, if it wasn’t free i wouldn’t use it. I think Disney may use its own bus capacity in future to keep people employed, and that is really important not to forget the staff at Disney make it memorable and Magic. Finally as a DVC member i enjoy my stays, have wonderful memories and regret never taking up membership earlier, it would have saved me a lot and opened up staying at “nicer’ Disney hotels, but i have always been treated the same in a value or deluxe hotel, or in park and that’s because of the commitment of the staff, who are the most valuable asset not to loose, oh and my DVC discount. 🙂

  • I’ve been to Disney multiple time a year during my 33 years of life. I grew up there. I have always bragged about Disney and the personalized magic they keep (even though they are a huge company). I truly feel they are losing sight of what keeps people coming back. If I wanted an “industry standard” experience, I would vacation at other places. I understand COVID has modified the experience for now, but I’m worried that the 4 keys (I believe they added a 5th in 2020) are fading away. I still adore Disney, I just think a refocus is needed. Just my feedback.

  • I’m not usually one to leave a public comment, but these changes announced have motivated me to say something. We are DVC and AP. We go multiple times a year from out of state – half the time without our kids. Getting in line at the airport for the DME is something I personally really look forward to. It brings a level of excitement as we try to guess where everyone will be going. Frankly I’m surprised the cost of DME isn’t built into the cost of the rooms. You’re throwing away the seamless beginning and ending to the trip that really ties it up as a nice pair of book ends. I saw comments about CMs needing jobs – clearly they are wanted and needed Here. I’m disappointed with this decision as is everyone else in the comments section, on social, etc. The EMH I understand right now… HOWEVER Late night EMH are much more appealing for my family and will hopefully be considered as attendance rises. People stay on property because of the perks – to lose sight of that seems foolish.

  • When friends would ask me why I do multiple trips to WDW yearly when I could do other vacations more cheaply, I would explain that Disney is an “easy” vacation. Magical Express with luggage handling and delivery. Resort airport check in and baggage handling service. Purchases delivered from the parks to your resort. A free band that opens your hotel door, lets you charge purchases, and stores your park ticket and Fastpass information. When all of the things that make a WDW vacation easy vanish, then other vacation options suddenly become more attractive after all. Cutting costs in the world of Covid is understandable but it appears that Disney has grossly underestimated the genius of the Disney bubble. I’ve made multiple trips to WDW since it reopened but once Magic Express is eliminated, I think that my vacation planning efforts and budget will be reallocated. If a WDW trip requires all of the same vacation hassles, I may as well branch out to other favorite destinations like Europe, Hawa’ii, etc, and just do Disney maybe once a year.

  • I check DPB every single day, but I believe that this is my first comment. This is a bad idea. While many would not bat an eye at calling an Uber or Lyft, I have two children with asthma and allergies, so avoiding cigarette smoke, air fresheners, and perfumes is a big concern. I would never call a ride share to transport my children for that reason—it would not be fair to them or the driver. Disney’s Magical Express is always clean and is large enough that odors are offset or practically nonexistent. I feel like this is a catch-22, because now that this announcement has been made, revoking it would likely be accompanied by another price hike. So I guess future trips will be impacted one way or another…

Comments are closed.