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#DisneyCastLife Team Spotlight: Creating Magic for Guests Before a Disney Vacation Begins

Courtney Stone

by , Internal Communications Manager, Disney Signature Experiences

Guests may not see their smiles, but they certainly know their voices. The Disney Signature Experiences Contact Center teams are the very first cast members who get to put a smile on guests’ and Members’ faces each day, long before their next Disney vacation starts.

Whether our guests plan to board a Disney ship, relax at a Disney Vacation Club resort or get out and explore a new and exciting place on an Adventures & Expeditions trip, from the very beginning, our cast members are there to help inspire and guide our guests as they plan a vacation that will create lifelong memories.

In honor of Global Recognition Week, meet some of our Disney Signature Experiences Contact Center cast as they share what they love most about their roles. Thank you to all of our Contact Center cast who make magic for our guests, Members and travelers before they even pack their bags!

May, Sales & Service Associate, National Geographic Expeditions

May, Sales & Service Associate, National Geographic Expeditions

“The best part about my role as a Sales and Service Associate is helping our travelers not only visit the world but learn more about it. National Geographic Expeditions puts a huge emphasis on education and conservation, and I love being able to share that with our travelers!”

Alyssa, Operations Specialist, Adventures by Disney

Alyssa, Operations Specialist, Adventures by Disney

“Having been fortunate enough to have experienced Disney Signature Experiences vacations since my childhood, I understand the long-lasting impact these trips have on our guests. More specifically, I believe that traveling the world is a vital piece in the quest for knowledge and empathy for our fellow humans. It’s an honor to get to play my part in making travel to these destinations smooth and accessible for our guests, while simultaneously giving other families those same formative memories I’ve been able to enjoy.”

Terence, Advisor Care Specialist, Disney Vacation Club

Terence, Advisor Care Specialist, Disney Vacation Club

“What I enjoy most about working for Disney Signature Experiences is how I get to interact with so many different lines of businesses on any given day. It gives me the chance to work with many different cast members to resolve Member challenges and to make magic! It is an incredible feeling to play a part of the team helping Members plan their next Disney vacation.”

Allie, Vacation Advisor II – VA II, Disney Vacation Club

Allie, Vacation Advisor II – VA II, Disney Vacation Club

“There is always something new – a new announcement, new opportunities, a new system, new Members… Every call is different, and it is a puzzle to solve and to create magic for our Members. My role is special because we have the tools and support to go above and beyond for our Members. At the end of the day, I feel needed and like I belong to this incredible Disney family.”

Shaleeni, Vacation Advisor 1, Disney Vacation Club

Shaleeni, Vacation Advisor 1, Disney Vacation Club

“The best part of my role is getting to know our Members. They are not just calling to book a reservation, they are calling to share a part of their lives with us, and in turn, we assist in planning their dream vacations and help create memories for years to come. It’s great to be part of a team of rock stars. We are helping so many generations of families create lasting memories every day.”

Jonathan, Shoreside Guest Services Associate, Disney Cruise Line

Jonathan, Shoreside Guest Services Associate, Disney Cruise Line

“What makes my team and my role special and unique is our close-knit culture. Everyone in this role is the definition of a team player and having the ability to lean on one another for guidance and expertise is incredible.”

Rebeca, Web Resolution Agent, Disney Cruise Line

Rebeca,Web Resolution Agent, Disney Cruise Line

“To be part of the team helping guests plan their next vacation is really magical. What I love most about working for Disney Signature Experiences is the fact that I have fun while working. I sometimes forget that it is my job! When talking to guests, it feels like I am talking to someone who I already know in person. I am really proud of being a Disney Cruiser Line cast member, and I really feel like this is my second family.”

Patrick, Concierge Services Associate, Disney Cruise Line

Patrick, Concierge Services Associate, Disney Cruise Line

“I’m lucky I get to spend time talking to our Concierge guests and help them plan their vacations. Being one of the first cast members who guests interact with is an honor, and it’s truly a pleasure to help guests plan the cruise of their dreams.”

You can also show your gratitude and recognize cast and crew this week with special Global Recognition Week GIPHY stickers by searching “DisneyRecognitionWeek” on social!

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