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Share More Magic with Cast Members with Mobile Cast Compliment at Walt Disney World

Susan Flower

by , Communications Manager, Walt Disney World Resort

Since launching with The World’s Most Magical Celebration in Oct., the Mobile Cast Compliment feature has already generated more than 25,000 compliments, with the numbers continuing to grow every day!

Throughout the 50th Anniversary celebration of Walt Disney World Resort, our cast members continue to be the heart of the magic and go above and beyond to provide magical experiences for the millions of guests who visit. In fact, our cast members have received countless recognition over the years through guest letters, emails, and the thousands of posts we see on social using #CastCompliment, and now, the popular Mobile Cast Compliment feature in the My Disney Experience mobile app is the newest way for guests to compliment cast.

Beginning today, it will be easier than ever to recognize the people who make magic for you during your visit, as you can now compliment individual cast members – by their first name and hometown – as part of new enhancements to Mobile Cast Compliment.

Take a look at how cast members are reacting to the new feature! 


When we first launched the Mobile Cast Compliment feature in the app last year, guests could compliment a group of cast in specific areas. Now, you can send recognition to individual cast members, something we know our guests want. It’s simple, too. After guests choose a positive sentiment from a drop-down menu, they can enter the cast member’s first name, hometown and date of interaction. So, make sure to spell the cast member’s first name and hometown correctly so the cast member will be alerted, along with their leader, and they can receive their personalized recognition! And if you didn’t catch a name, that’s okay, you can still share a compliment about the location or area where your magic happened!

To access Mobile Cast Compliment, search “Cast Compliment” in the My Disney Experience mobile app (you can also conveniently find it in a few other parts of the app, too).

Thanks so much for recognizing and celebrating the cast members at the heart of our Disney magic. We love seeing your compliments and know they mean the world to these everyday magic makers!

Here’s an example of the recognition cast members will receive, based off of original artwork created to support Disney’s global commitment to reimagining the patient experience in children’s hospitals.

Here’s an example of the recognition cast members will receive, based off original artwork created to support Disney’s global commitment to reimagining the patient experience in children’s hospitals.

Comments

  • Dear Roger, @chef Mickey contemporary,May8,2022, cast member from DeKalb, Illinois
    It was our families first day at the parks and we were the first breakfast at Chef Mickey . You met us with a smile and made connections with us immediately! Special treat is our family and you are from Illinois!Roger you took extra care of my husband’s food allergy by bringing a special non nut French toast. Roger you took extra pics and told funny stories . Roger you are the magic of Disney ! Never forget the magic you brought to us on our first day out excellent time and yummy food at Chef mickeys!! Love, The May and Wadsworth family ❤️❤️❤️

  • Dov in the bird sanctuary thought of some clever ways to help us remember the different bird species! He was very friendly 🙂 thank you Dov!

  • Dov in the bird sanctuary thought of some clever ways to help us remember the different bird species! He was very friendly 🙂

  • Eliza Monson from Utah at Be Our Guest was extremely helpful when my son wasn’t feeling well. She was nice enough to get him a desert to take out and make him feel better since he missed the meal. Meant a lot to him and we really appreciate it!!!

  • Please include in DCL app as well. Also please make sure that these cast members supervisors know so they can be justly appreciated within the company.

  • Great idea, compliments to the IT team that pulled this together. Now if we can only get something similar in the Disneyland app for the California parks….it would be very much appreciated. The Disneyland cast members deserve compliments also!!!

  • As soon as I saw this new easy way to compliment cast members I had to come on here and give a big shout out Joseph and his team in Topolinos. Every visit we make to disney (which is often) we also make sure to stop at Topolinos. Not only is the food amazing but so is the staff and the overall experience. For the past 2 years Joseph has always helped and ensured my family and I have a memorable time there and appreciate his disney magic and spirit. I hope this reaches to upper management and he gets the recognition he deserves Ms

  • Finally, the actual Cast Member can be recognized for making magic!

    Next please bring this feature to Disneyland’s app as well!

Comments are closed.