FOR MERCHANDISE PURCHASED THROUGH MY DISNEY EXPERIENCE ONLY.

To return or exchange merchandise purchased via the My Disney Experience mobile app or website, please call (800) 328-0327 or e-mail shop@disneyparks.com for assistance. Please have your email receipt and order number handy, as these will be required to process your return or exchange. All eligible returns must be postmarked by or before the date shown on the packing slip accompanying the order and within 30 days of the order date. No returns or exchanges will be accepted after that time. Refunds will be provided in the same form of payment that was used for the purchase. We reserve the right to deny or limit the amount of returns and exchanges without proof of purchase.

Only new and unopened items in original packaging with all tags attached can be returned or exchanged. Merchandise that has been used or worn cannot be returned or exchanged. For additional policies, please see below.

• Damaged or Defective Item: Items that are damaged or that do not have proof of purchase may be denied a refund or exchange.
• Personalized MagicBand+ or MagicBands: For Walt Disney World Resort hotel guests or new or renewing Annual Passholders who elected to purchase MagicBands or MagicBand+ at a special price, personalized MagicBand+ or MagicBand orders cannot be returned, refunded or exchanged—even if your Disney Resort hotel reservation is cancelled. Cancellation of Disney Resort hotel reservations will result in cancellation of MagicBand+ or MagicBand orders; however, if the MagicBand+ or MagicBands have already been personalized at the time the reservation is canceled, the order will not be cancelable, exchangeable, or refundable, and the non-discounted full retail price of the personalized MagicBand+ or MagicBand (instead of the special pre-arrival price) will be charged.

Merchandise purchased through the My Disney Experience mobile app or website cannot be returned or exchanged at the Disneyland Resort, Walt Disney World Resort, Disney store locations, or any other Disney owned and operated retail location.